Customer Care

Do you have a question, an order issue, a comment or just want to share a shopping experience? We want to hear from you!

Please submit your information and feedback to the Holt Renfrew Customer Care team using one of the communication channels below. We appreciate all your feedback and look forward to hearing from you.

By Email: Online.customercare@holtrenfrew.com

By Phone: 1-844-922-HOLT (4658)

Hours of Operation:

Monday – Friday, 9:00 AM – 8:00 PM EST

Saturday – Sunday, 10:00 AM – 7:00 PM EST

Your personal information will only be collected and processed in order to assist you with your online question(s) and comment(s) in accordance with Holt Renfrew’s Privacy Policy. Your email address will not be added to any email marketing communications without your knowledge or consent.

Holt Renfrew is committed to making our website and store experience accessible to our customers. For more information, or to provide customer feedback, please see our page on Accessibility